Drain Cleaning Santa Ana
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Privacy Policy

Last updated: September 6, 2026

Booking a drain cleaning appointment means giving us your address, your phone number, and sometimes photos of what's going wrong under your sink. This page explains exactly what Drain Cleaning Santa Ana does with that information once you've handed it over — whether you reached us through a call to our Palm St office, our online contact form, or a job we're already out at your property completing. Using the site or contacting us means you're agreeing to the practices described below.

Information We Collect

We collect information you choose to give us, plus a small amount of automatic technical data:

  • Contact details — your name, phone number, email address, and service address — whether submitted through our online contact form or given to us over the phone.
  • Job details, such as a description of the drain or plumbing issue you're calling about, a preferred appointment window, or any notes and photos you choose to share.
  • Basic site usage data, like browser type, device type, and pages visited, collected automatically through our web host's standard server logs.

How We Use Your Information

We use what we collect to:

  • Respond to your request and put together an estimate.
  • Schedule and carry out the drain cleaning service you're requesting.
  • Follow up with you about an appointment, a quote, or a job we've already completed.
  • Keep accurate service and billing records.
  • Meet our legal and tax obligations.

How We Share Your Information

We don't sell your personal information. We share it only with:

  • The technician assigned to your job, so they know where they're headed and what to expect.
  • Our website host and form-processing provider (Netlify), strictly to keep the Site running and get contact form submissions to us.
  • Government or legal authorities, only if we're required to by law.

Cookies & Analytics

Right now the site only runs the minimal cookies required to make the contact form work — nothing tracking you across other sites, nothing sold to advertisers. If that changes down the road, this section gets updated first, with a plain explanation of what's collecting data and why.

How Long We Keep Your Information

Job records stick around for as long as they're actually useful — long enough to honor a workmanship guarantee, look up a past service address, or satisfy standard tax recordkeeping. Past that point, we don't have a reason to keep it and we don't.

Your Choices

If you'd like to see, correct, or delete what we have on file under your name, reach out using the contact details below. We'll handle it directly, short of anything the law requires us to retain.

Children's Privacy

This Site isn't directed at children under 13, and we don't knowingly collect information from anyone that age.

Changes to This Policy

If this policy changes, we'll post the update here with a new "Last updated" date at the top.

Contact Us

Questions about this Privacy Policy? Reach us here:

Call Now: (657) 347-3810